Overview
This Privacy Policy explains what information Samexxa collects when you use our website and app, how we use it, and the choices you have. This policy applies across the Samexxa Platform and is shared between the website and app.
Information We Collect
- Account details: name, phone number, email address, and delivery addresses.
- Order information: items purchased, order history, and payment status (payment details themselves are handled by secure third-party payment processors).
- Device and usage data: app version, device type, and general usage patterns, to help us improve the Platform.
- Location data: to show nearby sellers and estimate delivery times, with your permission.
How We Use Your Information
- To process and deliver your orders.
- To provide customer support and respond to enquiries.
- To personalise product recommendations and offers.
- To maintain the security and proper functioning of the Platform.
Data Security
We use reasonable technical and organisational safeguards to protect your information. No online platform can guarantee complete security, so we encourage you to also keep your account credentials confidential.
Your Rights & Choices
- You can access and update your account information at any time through your profile.
- You can request deletion of your account and associated data, subject to any legal retention requirements.
- You can opt out of marketing communications from your account settings.
Children's Privacy
Samexxa is not intended for use by children under the age of 18 without the involvement of a parent or guardian, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date.
Contact Us
For privacy-related questions, reach us at [email protected] or through our Contact Us page.